Handling Upset Customers Workshop
July 12, 2018 @ 9:00 am – 11:00 am
The Clare Charity Centre
Wycombe Rd
Stokenchurch, High Wycombe HP14 3XB
Helen Pettifer Training
Handling Upset Customers Workshop @ The Clare Charity Centre | Stokenchurch | England | United Kingdom

Handling challenging customer situations in a professional and confident manner helps to restore customer relationships and business reputations.

This interactive workshop will help you to professionally and confidently manage challenging customers and situations.

Who is this course for?

Many businesses today have seen a steady rise in complaints, due to higher customer expectations based on quality, price, delivery and service.

However, when an issue does arise, companies that have trained and equipped their staff to handle upset customers in an empathetic, professional and confident manner, stand out from their competitors.

This course is ideal for individuals looking to develop their skills and confidence in understanding and handling upset and angry customers.

The course content is appropriate and relevant to anyone in business, from the newest apprentice, through to Senior Management.

What are the benefits in attending?

*Fully understand why customers complain
*Identify and manage the needs of an upset customer
*Recognise the importance of empathic communication
*Know how to manage personal reactions and responses in certain situations
*Gain skills and techniques to restore damaged customer relationships

Customer feedback:

“Really interesting and engaging, and wonderfully tailored to our individual needs – thank you!”

“Helen made some comments which I found very helpful; e.g. think about customers’ emotions at each stage.”

“Really good and informative course at the right pace. Using scenarios from local workplace”