Back-up in crisis

Most vulnerable residents across Oxfordshire will have recently received correspondence from the NHS, identifying them as high risk and advising them to strictly self-isolate for 12 weeks.

This long term restriction may cause extra worries for those without any nearby support and local authorities want to ensure that any shielded resident who doesn’t know where to turn is not handling these additional fears alone.

Local authorities across Oxfordshire have worked with the local voluntary and community sector to develop a simple point of contact for those who have been told by government that they have been identified as extremely vulnerable, who have no support network and would otherwise be completely isolated.

This new, dedicated line will provide extremely vulnerable residents to contact a central team which will be able to offer advice on a range of issues and be operational from 8.30am to 8pm Monday to Friday, and 9am – 5pm Saturday and Sunday. 

If you or someone you know has been identified as extremely vulnerable by the NHS and have no support network, contact the dedicated team on 01865 89 78 20 or email [email protected]

If you live in Oxford City, you can also phone 01865 24 98 11 between 8am and 5pm or visit

those residents who are not in a high risk category but still in need of
support, there are a number of initiatives taking place across the county. You
can visit Oxfordshire All In or Oxford Together for more
information on community support near you.

In South Oxfordshire and Vale of White Horse, anyone that is not considered high risk and does not have a support network around them to help will be able to call their dedicated support line from 27 March at 9am on 01235 422600 or email [email protected] 

The county, city and district councils in Oxfordshire are all working hard to maintain frontline council services, so for any queries related to everyday council service, check out the relevant website.

For more advice and information on Covid-19, visit Public Health England